Sciweavers

SIGUCCS
2003
ACM
13 years 11 months ago
The road less traveled: staff-driven re-org
Jeannie Zappe, Brian Hoyt, Lisa Veloz
SIGUCCS
2003
ACM
13 years 11 months ago
Integrating WebCT with diverse campus systems
The University of Delaware has a powerful legacy SIS system. The University plans to replace this system in 2004-05. In the meantime, we have populated WebCT rosters using custom ...
Jeff Whisler
SIGUCCS
2003
ACM
13 years 11 months ago
Being Sam Malone: customer service on a campus where "Everybody Knows Your Name"
Working on a small campus has many advantages: Familiarity with the majority of faculty and staff, in-depth knowledge of how systems interact, adding the personal touch to each in...
Mark Watts
SIGUCCS
2003
ACM
13 years 11 months ago
Making online training and support easier for everyone with viewlets
Online training and support objects can be difficult and timeconsuming to create. Written words are often ignored by users who want someone to show them a procedure. Viewlets are ...
Janice Ward
SIGUCCS
2003
ACM
13 years 11 months ago
Supporting a Windows XP/Red Hat Linux dual boot environment
Customers of public computing sites and faculty who use the public computer classrooms to teach want diversity in computing. Inevitably, there’s a group that does not want to te...
Bert Valenzuela
SIGUCCS
2003
ACM
13 years 11 months ago
Advanced information technology support for life sciences research
The revolution in life sciences research brought about by the sequencing of the human genome creates new challenges for scientists and new opportunities for computing support orga...
Craig A. Stewart, David Hart, Anurag Shankar, Eric...