Achieving trust in IT outsourcing relationships

IT outsourcing is a viable option for organizations to maintain competitiveness and get the ability to focus on core competences. However, there are risks, such as handing over sensitive information to another organisation, lack of knowledge about security experience of the other part, cultural differences, etc. Trust is therefore becoming a more and more important issue in IT outsourcing relationships. This paper aims to identify and describe the process of achieving trust in IT outsourcing relationships. A framework was created based on an extensive literature survey. Three concept areas are included: contract, culture, and security. Each area is described, and critical success factors (CSF) were developed to support practical use.

• Type: Conference
• Year: 2007
• Where: CAISE
• Authors: Eva Söderström, Christian Lennerholt
• Keywords: CAISE 2007, Core Competences, IT Outsourcing, Viable Option