Agenda Benders: Modelling the Disruptions Caused by Technology Failures in the Workplace

There is a need to understand the impact of technology failures on work. In the studies reported here, subjects' plans at the start of each day were compared with their eventual accomplishments, and failures to carry out plans were investigated. A number of sources of disruption were identified; they included technology failures, which had a particular tendency to act as "agenda benders," preventing the completion of important activities.

• Type: Conference
• Year: 1996
• Where: CHI
• Authors: Margery Eldridge, William M. Newman
• Keywords: CHI 1996, Eventual Accomplishments, Human Computer Interaction, Particular Tendency, Technology Failures