Dynamic market situation and changing customer requirements generate more demands for the product development. Product releases should be developed and managed in short iterations answering to the rapid external changes and keeping up a high quality level. Agile practices (such as the best practices in Extreme Programming and Scrum) offer a great way of monitoring and controlling rapid product development cycles and release development. One problem in product development projects, however, is how to apply agile methods and principles as a part of the complex product development. The purpose of this paper is to describe, how Agile Assessment was conducted in a case company in order to support product development and customer support improvement. During the experiment it was found that Agile Assessment is an efficient method to clarify what agile practices are suitable for the organization’s product development and customer co-operation. Another finding was that the use of the best sui...