An approach for designing management support systems: the design science research process and its outcomes

Design science research involves creating and evaluating innovative methods and approaches to be used in design practice. We present an approach to be used in the process of designing Management Support Systems (MSS). The nature of managerial work makes the design, development, and implementation of MSS a major challenge. The MSS literature suggests that determining MSS requirements and specification of MSS are the most critical phases in MSS design and development. We present an approach that can be used as a guide for MSS design, with a primary focus on MSS requirements determination and how requirements can be fulfilled using information and communication technologies (ICT). The approach builds on Quinn and associates' competing values model (CVM) of organizational effectiveness. The approach can guide MSS designers in designing MSS that support different managerial roles, i.e., the development of MSS that support managerial cognition, decision, and action. Keywords Design sci...

• Type: Journal
• Year: 2009
• Where: DESRIST
• Authors: Sven A. Carlsson, Stefan Henningsson, Stefan Hrastinski, Christina Keller
• Keywords: Design, DESRIST 2009, Education, MSS Design, MSS Requirements