Beyond "from" and "received": exploring the dynamics of email triage

Email triage is the process of going through unhandled email and deciding what to do with it. Email triage can quickly become a serious problem for users as the amount of unhandled email grows. We investigate the problem of email triage by presenting interview and survey results that articulate user needs. The results suggest the need for email user interfaces to provide additional socially salient information in order to bring important emails to the forefront. ACM Classification Keywords H.5.2. Information interfaces and presentation (e.g., HCI): graphical user interfaces, prototyping, user-centred design; Author Keywords Email triage, email user interfaces, social computing

• Type: Conference
• Year: 2005
• Where: CHI
• Authors: Carman Neustaedter, A. J. Bernheim Brush, Marc A. Smith
• Keywords: CHI 2005, Email User, Human Computer Interaction, Keywords Email Triage, Unhandled Email