Beyond Mobile: Research Topics for upcoming Technologies in the Insurance Industry

This paper provides a first idea on changes induced by new ICT that goes ‘beyond mobile’. Main aspects considered are value creation structures, value proposition of products and services and customer relations. Goal is to discuss these changes within the insurance industry context (primary insurers and reinsurers) and to foster thinking on new research topics that might arise due to the influence of Ubiquitous Computing (UC) technology. In order to do so UC is defined in a first step. Hereby we distinguish from notions such as Pervasive Computing (PC) and Ambient Intelligence (AmI) and provide a working definition for UC. In a second step implications of UC in the business context will be described generally, which will be followed by a general description of the characteristics of insurance industry. This will lead to the discussion of scenarios and the potential impact of UC in the insurance industry, providing us with a whole set of research aspects that need to be investigate...

• Type: Conference
• Year: 2003
• Where: HICSS
• Authors: Christian D. Müller, Hans-Dieter Zimmermann
• Keywords: Biometrics, HICSS 2003, Insurance Industry, Insurance Industry Context, System Sciences, Value Creation Structures