Business process mining: An industrial application

Contemporary information systems (e.g., WfM, ERP, CRM, SCM, and B2B systems) record business events in so-called event logs. Business process mining takes these logs to discover process, control, data, organizational, and social structures. Although many researchers are developing new and more powerful process mining techniques and software vendors are incorporating these in their software, few of the more advanced process mining techniques have been tested on real-life processes. This paper describes the application of process mining in one of the provincial offices of the Dutch National Public Works Department, responsible for the construction and maintenance of the road and water infrastructure. Using a variety of process mining techniques, we analyzed the processing of invoices sent by the various subcontractors and suppliers from three different perspectives: (1) the process perspective, (2) the organizational perspective, and (3) the case perspective. For this purpose, we used ...

• Type: Journal
• Year: 2007
• Where: IS
• Authors: Wil M. P. van der Aalst, Hajo A. Reijers, A. J. M. M. Weijters, Boudewijn F. van Dongen, Ana Karla Alves de Medeiros, Minseok Song, H. M. W. (Eric) Verbeek
• Keywords: IS 2007, IS 2008, Mining, Process Mining, Process Mining Techniques