A Cellular Telephone-Based Application for Skin-Grading to Support Cosmetic Sales

We have developed a sales support system for door-todoor sales of cosmetics based on a skin-image grading system called Skin-CRM (Skin Customer Relationship Management). Our Skin-CRM analyzes the current grade (quality) of a customer’s skin from a picture of his/her skin. Several parameters are extracted by image processing, and the skin-grading is done by rules generated by data mining from a base-line of grades given by human skin-care experts. Communication with our Skin-CRM is through a cellular phone with a camera, using e-mail software and a web browser. This type of a cellular phone is quite popular in Japan. Thus our system does not require any special hardware. Sales people take a picture of customer’s skin using the camera in their phone, with a small cheap magnifier to get the right scale. Then the picture is sent to our analysis system by e-mail to which is attached the picture. The picture is analyzed by our skin-grading system. The results are output as a page in ht...

• Type: Conference
• Year: 2003
• Where: IAAI
• Authors: Hironori Hiraishi, Fumio Mizoguchi
• Keywords: Artificial Intelligence, Cellular Phone, Data Mining, IAAI 2003, Sales People