: Technology to support groups is rapidly growing in use and in its impact on us, our organizations, and society. Some very important trends are only now being identified, as use of collaboration technology becomes routine in some places. .Most applications now provide collaboration features; their designers and users benefit from exploring the wealth of past and current research and development. This full-day course covers experiences, current possibilities, and future trends in collaboration technologies. It is organized around the nature of the support: whether it is directed at workgroups, entire organizations, or broader assemblies of people interacting on the Internet. Lectures and video illustrations are accompanied by three exercises in which participants share their experiences. There are few cookbook principles in this rapidly developing area, but we cover lessons learned, current trends, and long-term challenges that should provide a solid foundation for reflection and guida...
Jonathan Grudin, Steven E. Poltrock