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HICSS
2005
IEEE

Consumer Search Behavior in Online Shopping Environments

14 years 5 months ago
Consumer Search Behavior in Online Shopping Environments
This paper explores search behavior of online shoppers. Information economics literature suggests that search cost in electronic markets has essentially been reduced to zero as consumers are able to use powerful search tools free of charge to easily find and compare product and shopping information on the Internet. In the present research, however, we present a research model proposing that users need to spend time and effort when completing search tasks resulting in significant search cost and a trade-off between search cost and search performance. Preliminary findings from an Internet experiment indicate that search task complexity, search engine capability, search strategy and user experience are important factors determining search cost and performance.
Nanda Kumar, Karl Reiner Lang, Qian Peng
Added 24 Jun 2010
Updated 24 Jun 2010
Type Conference
Year 2005
Where HICSS
Authors Nanda Kumar, Karl Reiner Lang, Qian Peng
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