Contravision: exploring users' reactions to futuristic technology

How can we best explore the range of users' reactions when developing future technologies that maybe controversial, such as personal healthcare systems? Our approach – Contravision – uses futuristic videos, or other narrative forms, that convey either negative or positive aspects of the proposed technology for the same scenarios. We conducted a users study to investigate what range of responses the different versions elicited. Our findings show that the use of two systematically comparable representations of the same technology can elicit a wider spectrum of reactions than a single representation can. We discuss why this is so and the value of obtaining breadth in user feedback for potentially controversial technologies. Author Keywords ContraVision, video, narrative representation, personal technology, pervasive healthcare, user studies ACM Classification Keywords D.2.1: Requirements: elicitation methods; J.4 Social and Behavioral Sciences: sociology General Terms Design, ex...

• Type: Conference
• Year: 2010
• Where: CHI
• Authors: Clara Mancini, Yvonne Rogers, Arosha K. Bandara, Tony Coe, Lukasz Jedrzejczyk, Adam N. Joinson, Blaine A. Price, Keerthi Thomas, Bashar Nuseibeh
• Keywords: Author Keywords ContraVision, CHI 2010, Human Computer Interaction, Personal Healthcare Systems, Studies ACM Classification