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    Customer Efficiency, Channel Usage, and Firm Performance in Retail Banking

    13 years 11 months ago
    Customer Efficiency, Channel Usage, and Firm Performance in Retail Banking
    Download  web.mit.edu
    Mei Xue, Lorin M. Hitt, Patrick T. Harker
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    Added 27 Dec 2010
    Updated 27 Dec 2010
    Type Journal
    Year 2007
    Where MSOM
    Authors Mei Xue, Lorin M. Hitt, Patrick T. Harker
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