Customer Interfacing - Lessons Learned

Customer interfacing is the process through which one works with and relates to their customer. Often in the technical world, modelers find it easier to interface with computers rather than customers. It is not uncommon for those involved in the technical field of simulation to enjoy the more technical and analytical pieces of making a model. Consequently, customer interfacing is not performed well. Unfortunately, a valid model cannot be ivory towered. One must consistently work with their customers to produce a valid representation of the customer's system. This paper discusses a few lessons learned on interfacing with customers. It presents 1)Some of the prime opportunities for customer interfacing during a project followed by 2)the habits of good interfacing. 1 EARLY PRIME OPPORTUNITITES FOR INTERFACING DURING A PROJECT (WHEN TO INTERFACE) Every contact with even a potential customer should be viewed as an opportunity for building a relationship and improving customer interfac...

• Type: Conference
• Year: 1998
• Where: WSC
• Authors: David M. Ferrin, Richard P. Lavecchia
• Keywords: Customer Interfacing, Customer's System, Modeling And Simulation, Potential Customer, WSC 1998