Communication technologies, old or new, are pushing the development of telecommunication industry. Thus, technically performing a multimodal service session (eg. one end is involved with data while the other end is with multimedia) is no longer a problem. People are gaining interests in managing these multimodal services by considering the choice and preference of users. This research brings in a four-option decision mechanism to intelligently process a multimodal service and may ensure a successful and friendly communication session for two reasons. Firstly, this mechanism provides four extra options for a service that may fail in current communication systems. After three extra tries, the service session will most probably succeed. Secondly, the user make decisions themselves by setting the rules of how to make proper decisions in advance.
Yang Li, H. Chan