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CHI
2010
ACM

Deliberate interactions: characterizing technology use in Nairobi, Kenya

14 years 5 months ago
Deliberate interactions: characterizing technology use in Nairobi, Kenya
We present results from a qualitative study examining how professionals living and working in Nairobi, Kenya regularly use ICT in their everyday lives. There are two contributions of this work for the HCI community. First, we provide empirical evidence demonstrating constraints our participants encountered when using technology in an infrastructure-poor setting. These constraints are limited bandwidth, high costs, differing perceptions of responsiveness, and threats to physical and virtual security. Second, we use our findings to critically evaluate the “access, anytime and anywhere” construct shaping the design of future technologies. We present an alternative vision called deliberate interactions—a planned and purposeful interaction style that involves offline preparation—and discuss ways ICT can support this online usage behavior. Author Keywords HCI4D, Kenya, urban computing, everyday technology ACM Classification Keywords K.4.2 Social Issues: Miscellaneous General Terms D...
Susan Wyche, Thomas N. Smyth, Marshini Chetty, Pau
Added 17 May 2010
Updated 17 May 2010
Type Conference
Year 2010
Where CHI
Authors Susan Wyche, Thomas N. Smyth, Marshini Chetty, Paul M. Aoki, Rebecca E. Grinter
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