Design guidelines for system administration tools developed through ethnographic field studies

Information Technology system administrators (sysadmins) perform the crucial and never-ending work of maintaining the technical infrastructure on which our society depends. Computer systems grow more complex every year, however, and the cost of administration is an ever increasing fraction of total system cost

• Type: Conference
• Year: 2007
• Where: CHIMIT
• Authors: Eben M. Haber, John H. Bailey
• Keywords: Administration Work, CHIMIT 2007, Field Studies, Human Computer Interaction, Technology System Administrators