An E-gov Service for Retirement Applying by Illiterate and Disabled People

This paper describes an e-gov service that provides a mean to require urban or rural retirement benefits. It also discusses its usability and accessibility in order to assist disabled and illiterate people. The conception of such service has been motivated by the identification of the major needs among the portion of Brazilian people who is digitally excluded and whose functional or plain illiteracy levels are significantly high. Furthermore, the percentage of people with visual or hearing impairments at retirement age is higher than overall population average. Such characteristics should be taken into account when designing interfaces which can be easily used by people with low literacy levels or visual or hearing impairment. This paper also describes the mechanisms for user identification and the assistive technologies employed in the design for providing autonomy to its target public. Author Keywords User Interface, e-gov Service, Illiterate People, Elderly People, Sensory Disabili...

• Type: Conference
• Year: 2007
• Where: INTERACT
• Authors: Daniel Pataca, Sônia Kutiishi, Esther Menezes, Graziella Bonadia
• Keywords: E-gov Service, Hearing Impairment, Human Computer Interaction, Illiterate People, INTERACT 2007