ERP training strategies: conceptual training and the formation of accurate mental models

Enterprise Resource Planning (ERP) systems are large, complex integrated software applications that often take years to implement. This study examined a major determinant of successful ERP implementation, end-user training. Specifically, this study advances research in the area of ERP software through examining end-user training strategies that may impact the effective use of these complex systems. The Sein, Bostrom, and Olfman [19] Hierarchical Knowledge-Level model is applied in an experiment to develop more effective ERP training strategies. The experiment was a non-equivalent quasi-experimental design involving two groups of approximately 35 senior business students: one group was given

• Type: Conference
• Year: 2003
• Where: SIGCPR
• Authors: Tony Coulson, Conrad Shayo, Lorne Olfman, C. E. Tapie Rohm Jr.
• Keywords: End-user Training, SIGCPR 2003, Successful Erp Implementation, Training Strategies