Expert recommender systems in practice: evaluating semi-automatic profile generation

Expert recommender systems (ERS) are considered a promising technology in knowledge management. However, there are very few studies which evaluated their appropriation in practice. In this paper, we present results of a case study of expert recommender technology in a large European industrial association. Unlike existing expert recommender approaches, the system involves users in selecting textual documents for semi-automatic profile generation. Our study focuses on the appropriation of this functionality and discusses impacts from an organizational perspective. Author Keywords Expertise Recommender System, Knowledge Management, Second Wave ACM Classification Keywords J.4 [Social and Behavioral Science]: Sociology

• Type: Conference
• Year: 2009
• Where: CHI
• Authors: Tim Reichling, Volker Wulf
• Keywords: CHI 2009, Expert Recommender Systems, Expert Recommender Technology, Human Computer Interaction, Keywords Expertise Recommender