External Web content and its influence on organizational performance

Research into the Internet has experienced a tremendous growth within the field of information systems. In this sense, the recent literature focuses on more complex research topics. However, there is a need to further investigate into the more basic and primary use of Internet, the external Web site to interact with stakeholders. By external, we mean publicly accessible contents. This paper develops a framework that allows evaluation of external Web content of business Web sites and examines the influence on firm performance. Here, external Web content is studied according to three Web orientations: e-information, e-communication, and e-transaction. In addition, differences in external Web content are analysed according to two contingency factors: business size and business industry. To achieve these goals, a sample comprising 288 Spanish SMEs firms was employed. The results show a positive relationship between external Web content and firm performance. Furthermore, this research indi...

• Type: Journal
• Year: 2007
• Where: EJIS
• Authors: Ángel Meroño-Cerdan, Pedro Soto-Acosta
• Keywords: EJIS 2007, External Web Content, Firm Performance, Web Sites