Alignment of organisational strategy with Information Systems Strategy (ISS) has become critical as adoption of Information Systems (IS) over the last 50 years has escalated. IS capabilities have evolved from central, internally controlled and strictly restricted data processing and automation architectures, to less structured, globally distributed and largely unregulated, Internet-linked IS. Established organisations must adjust to the pace new Web based IS innovations dictate. One area of particular interest in Internet-based IS developments has been the emergence of e-commerce direct to the general public through provision of electronic data interchange (EDI) facilities supporting credit and debit card payments, hitherto transacted only face-to-face and through mail/telephone channels. These developments have, however, highlighted a complexity hitherto unrecognised in IS research, emphasising the need to balance the competing influences of internal and external stakeholder groups u...
David Lanc, Lachlan M. MacKinnon