How emotion is made and measured

How we design and evaluate for emotions depends crucially on what we take emotions to be. In affective computing, affect is often taken to be another kind of information - discrete units or states internal to an individual that can be transmitted in a loss-free manner from people to computational systems and back. While affective computing explicitly challenges the primacy of rationality in cognitivist accounts of human activity, at a deeper level it often relies on and reproduces the same information-processing model of cognition. Drawing on cultural, social, and interactional critiques of cognition which have arisen in HCI, as well as anthropological and historical accounts of emotion, we explore an alternative perspective on emotion as interaction: dynamic, culturally mediated, and socially constructed and experienced. We demonstrate how this model leads to new goals for affective systems - instead of sensing and transmitting emotion, systems should support human users in understan...

• Type: Journal
• Year: 2007
• Where: IJMMS
• Authors: Kirsten Boehner, Rogério de Paula, Paul Dourish, Phoebe Sengers
• Keywords: Affective, Affective Computing, Emotion, IJMMS 2007