The Influence of Syntactic Quality of Enterprise Process Models on Model Comprehension

In this paper we report on the use of process modelling in connection to the quality system of Statoil, a large Norwegian oil company, in particular on the aspects found necessary to emphasise to achieve the right quality of the models in this organisation. Based on investigation of usage statistics and user feedback on models, we have identified that many have trouble in comprehending some of the models. Many of these models have poorer syntactic quality than the average syntactic quality of models of the same size. An experiment with improving syntactic quality of one of these models is reported here. Further work is needed to look in more detail on the interplay between levels of quality for overall effect of enterprise models.

• Type: Journal
• Year: 2015
• Where: CAISE
• Authors: Merethe Heggset, John Krogstie, Harald Wesenberg
• Keywords: CAISE 2015, Information Technology