This dissertation research explores the invocation of emotional support from friends and family for parents who have a baby in a Neonatal Intensive Care Unit, through the use of textual summaries of clinical and non-clinical data. Keywords Social networks, neonatal intensive care unit, social support. ACM Classification Keywords H.5.2. [Information interfaces and presentation]: User Interfaces--- Theory and methods, Natural language, User-centered design; J.3. [Life and Medical Sciences]: Medical Information Systems; J.4. [Social and Behavioural Sciences]: Psychology.