MailCall: Message Presentation and Navigation in a Nonvisual Environment

MailCall is a telephone-based messaging system using speech recognition and synthesis. Its nonvisual interaction approaches the usability of visual systems through a combination of message categorization, presentation, and random access. MailCall monitors conversational context in order to improve feedback, error-correction, and help. Studies suggest that its nonvisual approach to handling messages is especially effective when the user has a large number of messages.

• Type: Conference
• Year: 1996
• Where: CHI
• Authors: Matthew Marx, Chris Schmandt
• Keywords: CHI 1996, Human Computer Interaction, Monitors Conversational Context, Nonvisual Approach, Nonvisual Interaction