Managing Escalation of Collaboration Processes in Crisis Mitigation Situations

Processes for crisis mitigation must permit coordination flexibility and dynamic change to empower crisis mitigation coordinators and experts to deal with the unexpected situations. However, such mitigation processes must also provide enough structure to prevent chaotic response and increase mitigation effectiveness. Such combination of structure and flexibility cannot be effectively supported by existing workflow or groupware technologies. In this paper, we introduce the Collaboration Management Infrastructure (CMI) and describe its capabilities for supporting crisis mitigation processes. CMI provides a comprehensive Collaboration Management Model (CMM) and a corresponding federated system. CMM supports process templates that provide the initial activities, control and data flow structure, and resources needed to start mitigating a variety of crisis situations. In the event of a crisis, the appropriate process template is selected and instantiated. Crisis mitigation is achieved b...

• Type: Conference
• Year: 2000
• Where: ICDE
• Authors: Dimitrios Georgakopoulos, Hans Schuster, Donald Baker, Andrzej Cichocki
• Keywords: Crisis Mitigation, Crisis Mitigation Coordinators, ICDE 2000, Process Templates