Managing with M-Commerce: A Case Study of NDC Limited

Electronic and mobile Commerce have proven to be highly successful in improving cost efficiencies and driving revenue growth for corporations worldwide. Interestingly, the technologies have also permanently altered the traditional models of business. Being successful in the electronic environment demands change in terms of the business, organisation and technology. The problem to be addressed is 'What are the critical business success factors in a Mobile Commerce implementation and how does an organisation use these guidelines as a framework to ensure a successful implementation of the technology in their business?' The NDC case study provides preliminary evidence of how e-Commerce (and in particular m-Commerce) technology may be incorporated into a company framework and be used effectively to enhance process efficiency and improve trading partner relationships. It illustrates how NDC have used m-Commerce technology to effectively monitor and manage their EDI Gateway and imp...

• Type: Conference
• Year: 2003
• Where: IADIS
• Authors: Stephen Newton
• Keywords: Critical Business Success, IADIS 2003, IADIS 2008, Mobile Commerce, Success Factors