Managing Socio-technical Interactions in Healthcare Systems

Abstract. We put forward an architectural framework that promotes the externalisation of the social dimension that arises in software-intensive systems which, like in healthcare, exhibit interactions between humans (social components) and technical components (devices, computer-based systems, and so on) that are critical for the domain in which they operate. Our framework is based on a new class of architectural connectors (social laws) that provide mechanisms through which the biddability of human interactions can be taken into account and the sub-ideal situations that result from the violation of organisational norms can be modelled and acted upon by reconfiguring the socio-technical systems. Our approach is based on formal, algebraic graph-based representations and transformations.

• Type: Conference
• Year: 2007
• Where: BPM
• Authors: Osama El-Hassan, José Luiz Fiadeiro, Reiko Heckel
• Keywords: Algebraic Graph-based Representations, Architectural Framework, BPM 2007, Business, Social