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    Managing trade-offs in call center agent scheduling: methodology and case study

    14 years 1 months ago
    Managing trade-offs in call center agent scheduling: methodology and case study
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    Robert Saltzman, Vijay Mehrotra
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    Added 30 Oct 2010
    Updated 30 Oct 2010
    Type Conference
    Year 2007
    Where SCSC
    Authors Robert Saltzman, Vijay Mehrotra
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