The many benefits of cultivating a community among IT staff

Conference Abstracts October 11-14, 2009 t provides the abstracts and the author(s)’ name(s) for the technical program. The actual presenter(s) may vary. Updated September 20, 2009 Monday Morning Opening Plenary Monday 8:30 am Arch View Ballroom Jason Young LeadSmart, Inc. Smart Service - Customer Service Excellence Jason Young will present a comprehensive approach on how to create and sustain a culture of customer defined excellence. As the competition heats up for goods and services, organizations today struggle to be characterized by their customer service initiatives. During this presentation, participants will find out what outrageous customer service can really do for their bottom line. Discover the meaning behind ―customer-defined‖ service and how that may very well separate you from your competitors. Learn to make the most of those moments of truth that face your organization to leave a legacy of service. Identify the sources of service breakdowns and what it really takes...

• Type: Conference
• Year: 2009
• Where: SIGUCCS
• Authors: Ken Layng
• Keywords: Customer Service, Customer Service Initiatives, Information Management, Jason Young, SIGUCCS 2009