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17

COR
2007

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Markov chain models of a telephone call center with call blending

13 years 11 months ago

Markov chain models of a telephone call center with call blending

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Alexandre Deslauriers, Pierre L'Ecuyer, Juta Pichi

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COR 2007 |

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Added	12 Dec 2010
Updated	12 Dec 2010
Type	Journal
Year	2007
Where	COR
Authors	Alexandre Deslauriers, Pierre L'Ecuyer, Juta Pichitlamken, Armann Ingolfsson, Athanassios N. Avramidis

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