The present paper deals with the problem of calculating mean delays in polling systems with either exhaustive or gated service. We develop a mean value analysis (MVA) to compute these delay figures. The merits of MVA are in its intrinsic simplicity and its intuitively appealing derivation. As a consequence, MVA may be applied, both in an exact and approximate manner, to a large variety of models.
Erik M. M. Winands, Ivo J. B. F. Adan, G. J. van H