A Methodological Approach for Defining One-Stop e-Government Service Offerings

Abstract. In the CB-BUSINESS project (IST-2001-33147, http://www.cbbusiness.com/), a number of administrative services from public agencies and professional chambers in different countries have been identified for provision through the CB-BUSINESS intermediation hub as one-stop service offerings for cross-border business transactions. This paper reports on the methodological guidelines that have been applied for categorizing available administrative services on certain typological characteristics (informational vs. transactional content, acquaintance vs. operational usefulness, local vs. hyper-local value), defining high-level types of one-stop service combinations and finally ranking combined service offerings according to their interest from an end-user as well as service integration perspective.

• Type: Conference
• Year: 2003
• Where: EGOV
• Authors: Dimitris Gouscos, Maria A. Lambrou, Gregoris Mentzas, Panagiotis Georgiadis
• Keywords: Administrative Services, EGOV 2003, One-stop Service, One-stop Service Offerings