NetPal: a dynamic network administration knowledge base

Netpal is a web-based dynamic knowledge base system designed to assist network administrators in their troubleshooting tasks, in recalling and storing experience, and in identifying new failure cases and their symptoms. In the context of web hosting environments, Netpal summarises network data and and supports retrieval of relevant organisational experience for system administrators. The system design draws on a variety of domains including knowledge management, information retrieval, machine learning and network management. We describe the system architecture, user interface design, user software testing and future directions for development.

• Type: Conference
• Year: 2008
• Where: CASCON
• Authors: Ashley George, Adetokunbo Makanju, Evangelos E. Milios, A. Nur Zincir-Heywood, Markus Latzel, Sotirios Stergiopoulos
• Keywords: CASCON 2008, Education, Netpal Summarises Network, Relevant Organisational Experience, Web-based Dynamic Knowledge