Overcoming Fear with Trust

This is a story of how one project succeeded in delighting their customer, despite being put into the most difficult of all situations for an agile team – a fixed price contract with an initially fearful customer. The next few pages will describe how we used the agile values and principles to create trust, how our practices had to be changed to help us accomplish this, and how that trust allowed us to succeed as a team.

• Type: Conference
• Year: 2007
• Where: AGILEDC
• Authors: Brian Button
• Keywords: Agile Team, AGILEDC 2007, Fearful Customer, Price Contract, Software Engineering