Past, present, and future of decision support technology

Since the early 1970s, decision support systems (DSS) technology and applications have evolved significantly. Many technological and organizational developments have exerted an impact on this evolution. DSS once utilized more limited database, modeling, and user interface functionality, but technological innovations have enabled far more powerful DSS functionality. DSS once supported individual decision-makers, but later DSS technologies were applied to workgroups or teams, especially virtual teams. The advent of the Web has enabled inter-organizational decision support systems, and has given rise to numerous new applications of existing technology as well as many new decision support technologies themselves. It seems likely that mobile tools, mobile e-services, and wireless Internet protocols will mark the next major set of developments in DSS. This paper discusses the evolution of DSS technologies and issues related to DSS definition, application, and impact. It then presents four p...

• Type: Journal
• Year: 2002
• Where: DSS
• Authors: J. P. Shim, Merrill Warkentin, James F. Courtney, Daniel J. Power, Ramesh Sharda, Christer Carlsson
• Keywords: Decision Support, DSS 2002, DSS Technologies, Support Systems