Personalization in E-Commerce Applications

This chapter is about personalization and adaptation in electronic commerce (e-commerce) applications. In the first part, we briefly introduce the challenges posed by e-commerce and we discuss how personalization strategies can help companies to face such challenges. Then, we describe the aspects of personalization, taken as a general technique for the customization of services to the user, which have been successfully employed in e-commerce Web sites. To conclude, we present some emerging trends and and we discuss future perspectives.

• Type: Conference
• Year: 2007
• Where: ADAPTIVE
• Authors: Anna Goy, Liliana Ardissono, Giovanna Petrone
• Keywords: ADAPTIVE 2007, Electronic Commerce, Internet Technology, Personalization, first Part