Abstract. We investigate an application of Probabilistic Latent Semantics to the problem of device usage analysis in an infrastructure in which multiple users have access to a shared pool of devices delivering different kinds of service and service levels. Each invocation of a service by a user, called a job, is assumed to be logged simply as a co-occurrence of the identifier of the user and that of the device used. The data is best modeled by assuming that multiple latent variables (instead of a single one as in traditional PLSA) satisfying different types of constraints explain the observed variables of a job. We discuss the application of our model to the printing infrastructure in an office environment.