The upstream activities of software development projects are often viewed as both the most important, the least understood, and hence the most problematic. This is particularly noticeable in terms of satisfying customer requirements. Business process modelling is one solution that is being increasingly used in conjunction with traditional software development, often feeding in to requirements and analysis activities. In addition, research in Systems Engineering for Business Process Change, 1 highlights the importance of modelling business processes in evolving and maintaining legacy systems that support those processes. However, the major use of business process modelling, is to attempt to restructure the business process, in order to improve some given aspect, e.g., cost or time. This restructuring may be seen either as separate activity or as a pre-cursor to the development of systems to support the new or improved process. The analysis of these business models is, therefore, vital ...
Keith Phalp, Martin J. Shepperd