Service Innovation in Spare Parts Logistics in the Business Aviation Industry

— The challenges of establishing a global information and document exchange system are described in the case study of Jet Aviation. The context is the improvement of its spare parts supply chain with Fiege Logistics to expand its reach through Internet based software as a service (SaaS) solution. The resulting innovative solution has the capability to integrate several worldwide operating organizations with different IT infrastructures and environments to increase the total customer service. Keywords — SaaS, service supply chain, networkability, systems integration, business-to-business document exchange, reverse logistics.

• Type: Conference
• Year: 2009
• Where: WECWIS
• Authors: Roland Klueber, Hugh McCann, Rolf Wehrle, Thomas Knopf
• Keywords: Business, Document Exchange, Parts Supply Chain, Supply Chain, WECWIS 2009