Service systems, service scientists, SSME, and innovation

: Computer scientists work with formal models of algorithms and computation, and someday service scientists may work with formal models of service systems, which we define as value creation networks composed of people, technology, and organizations. In this paper, we briefly consider four examples of service systems--education, IT service delivery centers, call centers, and patents--and we document some of the early efforts to establish a new academic discipline (SSME: Services Sciences, Management, and Engineering) and new profession (service scientist) to focus on the challenge of making innovation in services more systematic.

• Type: Journal
• Year: 2006
• Where: CACM
• Authors: Paul P. Maglio, Savitha Srinivasan, Jeffrey T. Kreulen, Jim Spohrer
• Keywords: CACM 2006, Formal Models, Service Scientist, Service Systems