Social software for business process modeling

Formal models of business processes are used for a variety of purposes. But where the elicitation of the characteristics of a business process usually takes place in a collaborative fashion, the building of the final, formal process model is done mostly by a single person. This paper presents the design and implementation of a Recommendation-Based Process Modeling Support System with "social features." A process builder using this system will receive recommendations to complete or edit a formal business process model on the basis of previous usage of modeling fragments by her peers. Such features potentially improve the modeling process and, as such, the modeling outcome, i.e., the quality of the process model. This paper also contains an evaluation of the system's usage and effectiveness, which builds on an experimental design. It is shown that process builders are inclined to follow up on the provided recommendations and that this will improve the semantical quality o...

• Type: Journal
• Year: 2010
• Where: JITECH
• Authors: Agnes Koschmider, Minseok Song, Hajo A. Reijers
• Keywords: Business Process, Business Process Models, JITECH 2010, Process Models