Some Pitfalls for Developing Enculturated Conversational Agents

A review of current agent-based systems exemplifies that a Western perspective is predominant in the field. But as conversational agents focus on rich multimodal interactive behaviors that underlie face-to-face encounters, it is indispensable to incorporate cultural heuristics of such behaviors into the system. In this paper we examine some of the pitfalls that arise in developing such systems.

• Type: Journal
• Year: 2009
• Where: HCI
• Authors: Matthias Rehm, Elisabeth André, Yukiko I. Nakano
• Keywords: Conversational Agents, Current Agent-based Systems, HCI 2009, Human Computer Interaction, Multimodal Interactive Behaviors