This paper reports on issues related to the use of mobile phones by older people. This study uses triangulation, a mixed method of qualitative (focus group discussions) and quantitative (online questionnaire) approaches. Usage patterns, problems, perceived benefits and desired and unwanted features were covered in this study. Keywords Elderly, mobile phone, older adults, focus group, questionnaire. ACM Classification Keywords H5.2. Information interfaces and presentation: User Interfaces (Evaluation/methodology; Style guides).