Supporting Distributed Groups with a Montage of Lightweight Interactions

The Montage prototype provides lightweight audio-video glances among distributed collaborators and integrates other applications for coordinating future contact. We studied a distributed group across three conditions: before installing Montage, with Montage, and after removing Montage. We collected quantitative measures of usage as well as videotape and user perception data. We found that the group used Montage glances for short, lightweight interactions that were like face-to-face conversations in many respects. Yet like the phone, Montage offered convenient access to other people without leaving the office. Most glances revealed that the person was not available, so it was important to integrate other tools for coordinating future interaction. Montage did not appear to displace the use of e-mail, voice-mail, or scheduled meetings.

• Type: Conference
• Year: 1994
• Where: CSCW
• Authors: John C. Tang, Ellen Isaacs, Monica Rua
• Keywords: CSCW 1994, Lightweight Audio-video Glances, Montage Glances, Montage Prototype, Social Sciences