We have extensive experience with distributed facilitation of synchronous virtual meetings since 1992. More recently, we have gained experience in asynchronous virtual meetings and have learned lessons from which best practices have been distilled. Best practices for synchronous and asynchronous distributed facilitation give insight into requirements for toolsets. Our experience with toolsets, including (1) widely available unstructured toolsets, (2) virtual reality offices, and (3) persistent visualization, provide direction for further tool development.
Michael McQuaid, Robert O. Briggs, Duffy Gillman,