Case study describing tools and processes enabling accelerated adoption of Usability Standards, and increased efficiencies in development of accessible, internationalized, branded applications across large number of products in an enterprise. By building tools to support UE standards and best practices, the User Experience Team at Cisco not only achieved wide adoption of UE standards and best practices across Cisco applications, we also increased efficiencies in User Interface development and the ability to build internationalized, accessible software, thus increasing the strategic value of User Experience Design.
James E. Nieters, David Grabel, Vijay Agrawal