Abstract. Traditional telecommunications service providers are undergoing a transition to a shared infrastructure in which multiple services will be offered to customers. These services will be introduced, modified, and retired at a pace that tracks changing requirements and demands. In order to be cost-effective, these services will need to be delivered over a shared infrastructure that is managed to support delivery requirements at a given point in time. In this paper, we present an Autonomic Service Architecture (ASA) for the automated management of networking and computing resources. ASA ensures the delivery of services according to specific agreements between customers and service providers.