Trustworthy interaction balancing in mixed service-oriented systems

Web-based collaboration systems typically require dynamic and context-based interactions between people and services. To support such complex interaction scenarios, we introduce a mixed service-oriented system that is composed of both humans and software services, collaborating and interacting to perform certain activities. As an example, consider a professional online help and support community spanning interactions between human participants and software-based services. Trust between these members is essential for successful collaborations and has been extensively studied in the context of social and collaborative networks. In this paper, we discuss trust from a collaborative and social point of view instead of a security perspective. Our approach follows an interaction monitoring and an interpretative rule-based trust inference model established on previous behavior. However, trust relations encourage network members to continue interacting with successful (and thus trusted) collab...

• Type: Conference
• Year: 2010
• Where: SAC
• Authors: Florian Skopik, Daniel Schall, Schahram Dustdar
• Keywords: Applied Computing, Interaction Balancing, Interpretative Rule-based Trust, SAC 2010, Trust